Version 2026-09-27 · Last updated: 27 September 2026
These terms govern the use of the OPPay platform. By applying for an account or using our service, you agree to them. Please read them carefully.
OPPay Limited is a company registered in England and Wales under company number 17388049, with its registered office at 22 Normandy Crescent, Saighton, Chester, CH3 6FT. In these terms, "we", "us" and "our" mean OPPay. "You" and "your" mean the business using our service (the "Merchant").
OPPay provides payment technology that allows a Merchant to accept payments from their customers using Open Banking. When a payment is requested, the customer authorises it in their own banking application, and funds are transferred directly from the customer's bank account to the Merchant's nominated bank account.
Payment initiation is performed by an FCA-authorised Payment Initiation Service Provider ("PISP") with whom we work. We are a technology provider and are not ourselves authorised or regulated by the Financial Conduct Authority. We do not hold, control or take possession of your customers' funds as part of the payment flow described above.
To use OPPay you must:
We may carry out checks to verify you and your business, including identity and anti-money-laundering checks, and checks with third parties such as credit reference agencies. We may repeat these checks at any time while your account is open.
Applying for an account does not guarantee acceptance. We may accept or decline any application at our discretion, and we may ask for further information before making a decision. We may also suspend or close an account where we reasonably believe it is necessary, including where we suspect fraud, unlawful activity, or a breach of these terms.
You are responsible for providing accurate bank account details and for keeping them up to date. Payments made to details you have supplied are your responsibility. If details are incorrect, a payment may fail or may be sent to the wrong account, and we may be unable to recover it.
You must tell us as soon as you can if anything you have told us changes. This includes your contact details, your bank account details, your registered or trading address, and your VAT position.
You must also tell us in advance, or as soon as you reasonably can, if:
These things affect whether we can keep providing the service to you, so we may ask for further information and repeat the checks described in section 3 at any time while your account is open. If you do not tell us, we will not be responsible for information or notices you do not receive.
You may allow your staff or others to use the service on your behalf. If you do, you are responsible for them. Anything they do using your account — including requesting payments and changing settings — is treated as though you had done it yourself.
You must make sure everyone you allow to use the service understands and follows these terms, and you must tell us straight away when someone should no longer have access, for example when they leave your employment. Until you tell us, we are entitled to treat their instructions as yours.
We are not responsible for losses arising from someone using your account with your permission, or from your failure to remove access when it should have been removed.
Our fees are set out in the pricing agreed with you when your account is opened. Unless agreed otherwise, we charge a percentage of the value of each successful transaction, and may apply a minimum charge per transaction.
Payments from your customers go directly from their bank to yours, so our fees are not deducted from them. Instead we invoice you, normally monthly in arrears, and the invoice sets out the transactions it covers. Our fees are exclusive of VAT; where VAT applies, you pay it in addition.
Unless we have agreed otherwise in writing, you must maintain a valid Direct Debit instruction for the payment of our invoices, and keep it in place for as long as your account is open and for one month after it closes. If you want to change the account the Direct Debit is taken from, tell us at least five business days beforehand.
If you think an invoice is wrong, tell us within 60 days of its date and we will look into it. After that period we will treat the invoice as agreed, except where the law says otherwise.
If you do not pay an invoice when it is due, we may charge interest on the outstanding amount at 4% a year above the Bank of England base rate, accruing daily from the due date until payment. This does not affect any other right we have, including our right to suspend the service under section 16.
We may change our fees by giving you at least 30 days' written notice. If you do not accept a change, you may close your account before it takes effect.
Open Banking payments do not carry the chargeback protections associated with card schemes. Where a customer is entitled to a refund, that refund is a matter between you and your customer, and you are responsible for making it. We will provide reasonable assistance and transaction information to help you resolve queries.
By opening an account and each time you use the service, you confirm that:
We aim to keep the service available at all times but we do not guarantee uninterrupted access. The service depends on third parties, including banks and our payment initiation partner, and may be affected by their availability, maintenance or outages. We may also suspend the service for maintenance, and will give you notice where we reasonably can.
Neither of us is responsible to the other for a failure to meet our obligations caused by something outside our reasonable control. That includes the failure of a bank, payment scheme, internet or telecommunications service, power supply, or equipment we do not control; an act or omission of a third party we rely on; industrial action; and fire, flood, epidemic, war, terrorism or civil unrest. This does not excuse an obligation to pay money that is due.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill or any indirect or consequential loss. Our total liability to you in any twelve month period is limited to the total fees you paid us in that period.
We are not liable for failures caused by a bank, by your customer, by your own systems or by incorrect information you have supplied.
You agree to cover us for any claim, loss, cost or liability we reasonably incur that arises from:
This does not apply to anything caused by our own breach of these terms or our negligence, and it does not increase your liability beyond what the law allows.
We own, or are licensed to use, everything that makes up the OPPay service — our software, the merchant application, our website, our documentation, our name and our logo. Nothing in these terms transfers any of that to you.
While your account is open we give you a non-exclusive, non-transferable right to use the service for your own business. You must not copy, modify, translate, reverse-engineer or attempt to derive the source code of any part of it, nor allow anyone else to do so, except where the law expressly permits it.
You may tell your customers that you accept payments through OPPay, and may use materials we provide for that purpose. Otherwise you must not use our name or logo without our written permission, and you must not suggest that we endorse your business or what you sell.
You give us permission to name your business as a customer, and to use your trading name and logo for that purpose. You can withdraw that permission at any time by telling us.
You may close your account at any time by telling us in writing. We may end this agreement by giving you two months' notice.
We may suspend the service or end this agreement immediately if:
Where we suspend or close your account we will tell you as soon as we reasonably can, unless the law prevents us from doing so.
When this agreement ends you must stop using the service and stop using our name and logo. Any fees you have already incurred remain payable, and we will issue a final invoice.
Payments already in progress when the agreement ends will complete in the ordinary way if they can, but we are not obliged to accept new payment requests.
We will keep your records for as long as the law requires. You can ask us for a copy of your transaction history before your account closes, and we will provide it where we reasonably can.
Sections 8, 10, 13, 14, 15, 18, 19, 21, 22 and 23 continue to apply after this agreement ends, along with any other section that by its nature is intended to.
If something goes wrong, please tell us at complaints@oppay.co.uk and we will acknowledge your complaint within three business days and aim to resolve it within 15 business days. If we need longer, we will explain why and tell you when you can expect an answer.
If your complaint is about the payment initiation service itself, we will pass it to the provider of that service within one business day and tell you we have done so; you may also complain to the provider directly. If you are eligible, you can refer it to the Financial Ombudsman Service once you have the provider's final response, or if you have not had one within 15 business days of the provider receiving your complaint (35 business days if the provider has written to explain the delay). We are a technology provider and are not ourselves authorised by the Financial Conduct Authority, so the Ombudsman may not be able to consider a complaint solely about our own software, support or fees; you can contact the Ombudsman to check.
We handle personal data in accordance with our Privacy Policy and applicable data protection law. Where you provide us with personal data about your customers or staff, you confirm you are entitled to do so.
We may update these terms from time to time. Where a change materially affects you, we will give you at least 30 days' notice. Continuing to use the service after a change takes effect means you accept it.
We will normally contact you by email, using the most recent address you have given us, and may also use the merchant application, the telephone or the post. Where we need to reach you urgently about fraud or security, we will use whichever method is fastest.
Formal notices under this agreement must be given by email to sales@oppay.co.uk, or in writing to our registered office. A notice sent by email is treated as received on the day it is sent, unless sent after 5pm or on a non-business day, in which case it is treated as received on the next business day. A notice sent by post is treated as received two business days after posting.
It is your responsibility to keep your contact details current and to check your email regularly.
Transferring this agreement. We may transfer our rights and obligations under this agreement to another business, for example if our business is sold. If we do, your rights under this agreement will not be reduced. You may not transfer your rights or obligations without our written permission.
Third parties. This agreement is between you and us. Nobody else has any right to enforce any part of it under the Contracts (Rights of Third Parties) Act 1999.
If part of it does not work. If any part of these terms is found to be unenforceable, that part will be adjusted as little as necessary to make it enforceable, or removed. The rest of the terms continue to apply.
Delay is not agreement. If we do not enforce a right straight away, or at all, that does not mean we have given it up. We can still enforce it later.
The whole agreement. These terms, together with the pricing agreed with you and our Privacy Policy, form the whole agreement between us about the service, and replace anything said or written beforehand. Nothing in this section limits liability for anything said fraudulently.
Our relationship. Nothing in this agreement makes either of us the partner, agent or employee of the other.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms can be sent to sales@oppay.co.uk.
